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  thinking about it, please hold on..

Customer Love Release - 8.7.1 - September 7th, 2016

  1. Success Flows: you can now associate and manage every customer interaction by lifecycle stage or business process you define to improve workflows, align team priorities, and track overall impact. Read more.

  2. Click-to-call, Click-to-email, Click-to-website: with just one click in Totango, you can begin communicating with a customer by clicking a phone number, email attribute or website link.

  3. One Click Attribute Edit: you can now edit any attribute visible in the account profile header ribbon with one click, enabling faster editing of accounts’ key information.

  4. An enhanced Zendesk Integration: if your company uses Zendesk, your support data is now connected giving you real-time, big-picture context before you call into an account. Zendesk tickets can trigger health changes, notifications, SuccessPlays, and proactive CSM engagements in Totango at critical points in time. Read more

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